li798 • Frequently Asked Questions
li798 FAQ — Answers to your questions
From deposits and withdrawals to football betting, find answers to all your li798 questions right here.
This FAQ page brings together questions commonly asked by everyone from first-time players to experienced members at li798, organised into groups. It covers four main areas — customer service, account security, football betting, and withdrawals — each in its own section, so you can go straight to what you need. For anything not answered here, you can reach us any time via 24-hour Live Chat.
Frequently Asked Questions
Support
li798 has two customer support channels. The first is Live Chat on the website, where you get an instant response. The second is our support email at [email protected]. Please note that these two channels are the only official contact methods.
Yes, the li798 customer support team is available 24 hours a day, 7 days a week. Whether it's early morning or past midnight, you can get immediate help through Live Chat in Myanmar Standard Time (MMT). There are no closed hours.
For faster support, please have the following ready in advance: your login Username, the date and time (MMT) the issue occurred, the amount and method if it is a deposit or withdrawal issue, and the game name if it is a game-related issue. Our team will never ask for your OTP code or password.
Yes, the li798 support team can assist you fully in Burmese. Just type in Burmese in Live Chat and our trained staff will reply right away. You never have to worry about communicating in a language that is not your own.
When emailing [email protected], put the type of issue in the Subject line (e.g. "Withdrawal Issue"), then include your Username, the time the issue occurred, and a detailed description in the email body. Attaching screenshots will help us resolve your issue faster.
Protecting Your Account
li798 protects player data using SSL (Secure Socket Layer) encryption. All deposit and withdrawal transactions are processed through secure channels, and player banking details are never stored. You can verify your connection is secure by checking for HTTPS in the URL.
Change your password immediately and report the incident to the support team via Live Chat. The team will review your account and temporarily suspend it if needed to keep it safe. Note down as much detail as possible about when the access occurred and what happened — this will help with the investigation.
The li798 support team will never ask for your OTP code, password, or bank PIN. Anyone asking for these is most likely a phishing scammer. Do not share any codes with them and report it to the support team immediately.
The only official li798 website URL is li798.mom. Sites asking you to download links, sites with different URL domains, and messages via social media urging you to deposit are likely fake. Always check that your address bar shows HTTPS and exactly li798.mom.
Use a strong password (combining uppercase and lowercase letters, numbers, and symbols). Only log in on a device you trust. Log out as soon as your session is done. Never reuse a password from another website. Following these tips will keep your account much more secure.
Football Betting
Odds show how much you win if your bet is successful. For example, if Team A wins at Odds 1.90, a 1,000 Ks bet returns 1,900 Ks. Asian Handicap is a method that levels the playing field by giving the weaker team a head start, making both sides more even. A 0.5 handicap means Team A starts with a 0.5-goal advantage before the bet is settled.
Yes, li798 offers In-Play (Live) Betting while a match is in progress. You can react instantly when you see the game going a certain way, which makes it more engaging than pre-match betting. Live Odds change throughout the match, so you need to make decisions quickly.
If a match is suspended or abandoned, li798 will handle it according to its football rules. If the match is cancelled, your stake will be refunded. If the match resumes and is completed at a different venue, the result of that match will be used to settle bets. Contact the support team to confirm the exact outcome for your bet.
An Accumulator combines multiple matches into a single bet slip. If any one selection loses, the entire bet is lost. However, if all selections win, the odds are multiplied together, which can result in a large payout. Check your Bet Slip for the maximum number of matches you can combine.
Yes, li798 covers EPL (English Premier League) and MNL (Myanmar National League), along with top competitions such as the German Bundesliga, UEFA Champions League, and FIFA World Cup Qualifiers. MNL is the most popular local league among Myanmar players, so you will find most of its matches available.
Withdrawals
No. To protect security and prevent fraud, li798 only transfers withdrawals to your own KBZPay, Wave Money, AYA Pay, or CB Pay wallet that matches the name on your account. Any attempt to send funds to someone else's wallet will result in the withdrawal being rejected.
If you received the welcome bonus (100% first deposit bonus), you must complete a 15x wagering requirement on the bonus amount before you can withdraw. For example, if you deposit 20,000 Ks and receive a 20,000 Ks bonus, you need to wager 300,000 Ks before withdrawing any winnings from the bonus. Your own deposited funds can be withdrawn before the wagering requirement is met.
li798's withdrawal service is open 24 hours, and the standard transfer time is 5–30 minutes. This does not change in the evenings, on public holidays, or on weekends. However, please note that delays may occur due to technical issues on the wallet provider's end.
To make a withdrawal at li798, you must have a minimum of 30,000 Ks. This requirement applies equally to all four payment channels: KBZPay, Wave Money, AYA Pay, and CB Pay. If your balance is below this amount, you cannot submit a withdrawal request — build up your balance further and try again.
Since the standard withdrawal time is 5–30 minutes, if more than 30 minutes have passed and the funds have not arrived, first try refreshing your wallet app. If they still have not arrived, note your withdrawal reference number or transaction ID and contact us via Live Chat — the team will investigate and resolve it for you.
Need more help?
If you cannot find the answer to your question in this FAQ, contact the li798 customer support team directly — experts are available 24 hours via Live Chat in Myanmar language.
Log in to li798 and contact us via Chat